# What is Welkin Health?

Welkin Health is a **configurable care management platform** built for healthcare organizations that coordinate complex, ongoing care. It gives care teams a unified workspace to manage patients, communicate securely, track clinical outcomes, and automate repetitive workflows – all within a single platform.

***

## The problem Welkin solves

Managing care across a population of patients is operationally demanding. Care teams deal with fragmented tools, manual handoffs, inconsistent data collection, and time-consuming administrative work. This makes it hard to deliver the right care at the right time, and even harder to prove it's working.

Welkin brings structure to this complexity. It lets your organization define exactly how care should be delivered – the steps, the data, the timing, and the people involved – and then enforces that structure consistently across every patient.

***

## What you can do with Welkin

**Design the user experience** Using Designer, configure what care team members see – patient profile layouts, navigation, available forms, and workflow steps. Welkin adapts to your care model, not the other way around.

**Define your data structure** Create the data objects that capture the information your care model needs – custom data types (CDTs), assessment forms, field definitions, and structured questionnaires – all configured to match your specific workflows.

**Manage patients end-to-end** Maintain a complete record for each patient: demographics, program enrollment, care team assignment, encounter history, assessments, and documents – all in one place.

**Define and run care programs** Model your organization's care delivery as structured Programs made up of phases and milestones. Enroll patients and track their progress through the program.

**Coordinate care teams** Assign care workers to patients with specific roles. Every team member sees the information relevant to their role, and workloads are visible to managers.

**Collect structured clinical data** Build Assessments – forms, questionnaires, and screening tools – that capture the exact data points your care model requires. Add scoring, conditional logic, and question groups to handle complex workflows.

**Communicate securely** Reach patients via SMS, secure email (HIN, Paubox), and other channels directly from the platform. All communications are logged and searchable in the patient record.

**Automate workflows** Set up rules-based Automations that trigger actions – sending a message, assigning a task, enrolling in a program phase – based on patient data, calendar events, or form submissions.

**Schedule and track encounters** Manage appointments, care visits, and follow-ups through an integrated calendar with encounter tracking and status management.

**Integrate with your ecosystem** Connect Welkin to EHRs, external calendars (Outlook, Google), secure email providers, and any third-party system via the Welkin API and webhooks.

***

## Who uses Welkin?

Welkin is used by organizations delivering value-based care, specialty care management, behavioral health, chronic disease management, and other care programs that require ongoing, coordinated patient engagement.

Typical organizations using Welkin include:

* Health plans running care management programs
* Provider organizations with dedicated care coordination teams
* Digital health companies building care delivery on top of a flexible platform
* Specialty care practices managing high-complexity patients

***

## How Welkin is structured

Welkin is a multi-tenant SaaS platform. Your organization has its own isolated environment – called a **tenant** – within Welkin. All configuration (programs, assessments, user roles, automations) is specific to your tenant.

Within your tenant, data is scoped to a **region**, which determines where your data is stored and which Welkin infrastructure it runs on. Organizations with patients in multiple geographies may operate across multiple regions.

***

## Where to go next

* New to the platform? Start with [Key Concepts](/getting-started/key-concepts.md) to learn the vocabulary.
* Setting up for the first time? Go to [Setting up your organization](/getting-started/setting-up-organization.md).
* Building an integration? Head to the [Developer Guide](https://github.com/welkincloud-io/welkin-docs/blob/master/developer-guide/README.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.welkinhealth.com/welcome/what-is-welkin.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.