Have an idea for a new feature or a workflow improvement? Welkin actively uses customer feedback to shape the product roadmap. Feature requests are one of the primary inputs into prioritization decisions.
You can submit a feature request in two ways:
The quickest path is to share your request directly with your Customer Success Manager. Your CSM will:
Log the request in Welkin's internal feedback system
Confirm it has been received and is under consideration
Keep you informed if it's added to the roadmap
Navigate to the Welkin feature request portal (link available from your CSM)
Search first – if a similar request already exists, vote and add a comment rather than creating a duplicate. Votes help prioritize
If no existing request matches your need, click Submit new request
Include the following to maximize impact:
Problem statement
Describe the workflow pain point, not just the desired solution
Desired outcome
What would success look like for your team?
Frequency & impact
How often does this affect your team? How many users?
Workaround
What do you currently do instead?
Logged – Your request is added to the product feedback backlog
Reviewed – The product team reviews requests quarterly as part of roadmap planning
Prioritized – Requests with higher vote counts, broader customer impact, and strategic alignment are prioritized
Communicated – If your request is added to the roadmap, your CSM will notify you with an estimated timeline
Feature requests do not have guaranteed timelines. Welkin cannot commit to implementing specific requests, but all feedback is reviewed and influences product direction.
Focus on the problem, not a specific solution – this gives the product team flexibility to find the best approach
Include business context – regulatory requirements or patient safety impact get elevated attention
Vote on existing requests before creating a new one – combined votes carry more weight than duplicate submissions
Support Plans & SLAs – understand your support coverage
Support Tickets – for bugs, not feature ideas
Work Requests & Licenses – for operational changes
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