Work Requests & Licenses
Use the Welkin JSM portal for operational requests – adding users, requesting additional licenses, or changes that require Welkin team involvement.
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Use the Welkin JSM portal for operational requests – adding users, requesting additional licenses, or changes that require Welkin team involvement.
Work requests are for operational and administrative changes, not technical issues:
New user licenses
Adding seats or license types to your organization
User provisioning
Bulk user creation or changes outside of self-service Admin
Configuration changes
Changes that require Welkin team involvement
Contract & billing
License counts, renewal, or billing inquiries
For technical issues, bugs, or platform errors, use Support Tickets instead.
Navigate to the Welkin JSM portal
Select the request type that best matches your need
Fill in all required fields – always include:
Your organization name and tenant ID
For license requests: number of seats, license type, and intended start date
For user provisioning: a list of users with names, email addresses, and assigned roles
Submit and note your request number for tracking
Work requests are not subject to the same SLA as support tickets. Processing time depends on the complexity of the request:
License additions – typically processed within 2–3 business days
User provisioning – typically processed within 1–2 business days
Configuration changes – timeline depends on scope; your CSM will confirm
Support Plans & SLAs – understand your plan and response commitments
Support Tickets – for bugs and technical issues
Product Feature Requests – for product improvement ideas
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