Following these recommendations helps keep your Welkin environment running smoothly and reduces the likelihood of issues affecting your care team.
Welkin works best in modern, up-to-date browsers. The recommended browsers are:
Google Chrome (latest stable version) – best supported
Safari (latest stable version on macOS) – fully supported
Microsoft Edge (Chromium-based, latest version) – supported
Avoid using Internet Explorer or outdated browser versions, as they may cause display or functionality issues.
Enable automatic browser updates or check for updates regularly. Most browser-related issues in Welkin are resolved by updating to the current version.
If you notice stale data, layout issues, or slow load times, clearing your browser cache is a quick fix. It's a good habit to clear the cache after major Welkin releases.
Use your organization's specific Welkin URL (e.g., app.welkinhealth.com/{your-tenant}) rather than searching for Welkin each time. This avoids accidentally landing on the wrong tenant or an outdated page.
Review user access quarterly – Remove accounts for staff who have left the organization to maintain security hygiene. See Add, Delete, Modify Users.
Audit API clients regularly – Revoke unused API client credentials from the Admin portal. See Provisioning API Client.
Monitor the status page – Subscribe to notifications at status.welkinhealth.com so you're alerted to incidents or maintenance windows proactively.
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