Troubleshoot Browser Cache

Clear browser cache in Chrome or Safari on desktop and mobile to fix display issues, stale pages, and unresponsive buttons in Welkin.

If you're experiencing display issues in Welkin – such as pages not loading correctly, buttons not responding, or seeing an outdated version of the interface – clearing your browser cache is often the fix.

Chrome on Desktop

Hard refresh (fastest – try this first):

• Mac: Cmd + Shift + R

• Windows: Ctrl + Shift + R

Clear cache via DevTools:

1. Open Developer Tools:

   • Mac: Cmd + Shift + C

   • Windows: Ctrl + Shift + C

2. Select the Application tab (you may need to expand the tab list to find it)

3. Go to the Storage section

4. Click the Clear site data button

5. Reload the Welkin tab

Alternative — clear cache via Chrome:

1. Click the three-dot menu (⋮) in the top-right corner

2. Select Delete browsing data...

3. Set the time range to All time

4. Check Cached images and files (you can uncheck Browsing history and Cookies if you want to stay signed in)

5. Click Clear data

6. Reload the Welkin tab

Chrome on iPhone or iPad

1. Open the Chrome app

2. Tap More (⋯) at the bottom of the screen

3. Go to Settings → Privacy → Clear Browsing Data

4. Set Time range to All Time

5. Tap Clear Browsing Data

6. Reload the Welkin tab

Safari on Mac

Hard refresh:

• Mac: Cmd + Option + R

Clear cache manually:

1. In the menu bar, click Safari → Settings (or Preferences on older macOS)

2. Go to the Advanced tab

3. Enable Show Develop menu in menu bar

4. In the menu bar, click Develop → Empty Caches

5. Reload the Welkin tab

Alternative:

1. Go to Safari → Settings → Privacy

2. Click Manage Website Data

3. Search for welkinhealth and remove its data

4. Reload the page

Safari on iPhone or iPad

Clear history, cookies, and browsing data:

1. Open the Settings app

2. Go to Safari

3. Tap Clear History and Website Data

4. Reload the Welkin tab

Clearing history, cookies, and browsing data from Safari won't change your AutoFill information.

Clear cookies and site data only (keep history):

1. Open the Settings app

2. Go to Safari → Advanced → Website Data

3. Tap Remove All Website Data

4. Reload the Welkin tab

Still having issues?

If clearing the cache doesn't resolve the problem, try:

• Opening Welkin in an Incognito/Private window to rule out extension conflicts

• Trying a different browser

• Disabling browser extensions temporarily

If the problem persists across browsers, submit a Support Ticket with a description of what you're seeing and a screenshot.