> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/support/self-service/troubleshoot-browser-cache-chrome-safari.md).

# Troubleshoot Browser Cache

If you're experiencing display issues in Welkin – such as pages not loading correctly, buttons not responding, or seeing an outdated version of the interface – clearing your browser cache is often the fix.

## Chrome on Desktop

**Hard refresh (fastest – try this first):**

* Mac: `Cmd + Shift + R`
* Windows: `Ctrl + Shift + R`

**Clear cache via DevTools:**

1. Open Developer Tools:
   * Mac: `Cmd + Shift + C`
   * Windows: `Ctrl + Shift + C`
2. Select the **Application** tab (you may need to expand the tab list to find it)
3. Go to the **Storage** section
4. Click the **Clear site data** button
5. Reload the Welkin tab

<figure><img src="/files/Mub3LRzIBXrgJfF7tEgu" alt=""><figcaption></figcaption></figure>

**Alternative — clear cache via Chrome:**

1. Click the three-dot menu (⋮) in the top-right corner
2. Select **Delete browsing data...**
3. Set the time range to **All time**
4. Check **Cached images and files** (you can uncheck Browsing history and Cookies if you want to stay signed in)
5. Click **Clear data**
6. Reload the Welkin tab

## Chrome on iPhone or iPad

1. Open the Chrome app
2. Tap **More** (⋯) at the bottom of the screen
3. Go to **Settings → Privacy → Clear Browsing Data**
4. Set **Time range** to **All Time**
5. Tap **Clear Browsing Data**
6. Reload the Welkin tab

## Safari on Mac

**Hard refresh:**

* Mac: `Cmd + Option + R`

**Clear cache manually:**

1. In the menu bar, click **Safari → Settings** (or Preferences on older macOS)
2. Go to the **Advanced** tab
3. Enable **Show Develop menu in menu bar**
4. In the menu bar, click **Develop → Empty Caches**
5. Reload the Welkin tab

**Alternative:**

1. Go to **Safari → Settings → Privacy**
2. Click **Manage Website Data**
3. Search for `welkinhealth` and remove its data
4. Reload the page

## Safari on iPhone or iPad

**Clear history, cookies, and browsing data:**

1. Open the **Settings** app
2. Go to **Safari**
3. Tap **Clear History and Website Data**
4. Reload the Welkin tab

> Clearing history, cookies, and browsing data from Safari won't change your AutoFill information.

**Clear cookies and site data only (keep history):**

1. Open the **Settings** app
2. Go to **Safari → Advanced → Website Data**
3. Tap **Remove All Website Data**
4. Reload the Welkin tab

## Still having issues?

If clearing the cache doesn't resolve the problem, try:

* Opening Welkin in an Incognito/Private window to rule out extension conflicts
* Trying a different browser
* Disabling browser extensions temporarily

If the problem persists across browsers, submit a [Support Ticket](/support/submit-a-request/support-tickets.md) with a description of what you're seeing and a screenshot.


---

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