Reset Password

If you've forgotten your Welkin password or are locked out of your account, you can reset it from the login screen.

Self-service password reset

1. Go to your organization's Welkin login page

2. Click Forgot password? below the sign-in form

3. Enter the email address associated with your Welkin account

4. Check your inbox for a password reset email from Welkin (check your spam/junk folder if it doesn't arrive within a few minutes)

5. Click the link in the email – it is valid for 24 hours

6. Enter and confirm your new password

7. Sign in with your new credentials

Password requirements

Welkin passwords must meet your organization's security policy. Typical requirements include a minimum length of 8 characters and a mix of uppercase, lowercase, numbers, and special characters. Your Admin can configure these requirements in the Designer portal.

If SSO is enabled

If your organization uses Single Sign-On (Google, OneLogin, or another SAML/OIDC provider), you don't have a Welkin-managed password – log in through your SSO provider instead. Password reset must be handled through your identity provider (e.g., your company's IT team or Google Workspace admin).

Admin password reset

Organization administrators can also reset passwords on behalf of users from the Admin portal. See Reset User Passwords for instructions.