> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/support/self-service/reset-password.md).

# Reset Password

If you've forgotten your Welkin password or are locked out of your account, you can reset it from the login screen.

## Self-service password reset

1. Go to your organization's Welkin login page
2. Click **Forgot password?** below the sign-in form
3. Enter the email address associated with your Welkin account
4. Check your inbox for a password reset email from Welkin (check your spam/junk folder if it doesn't arrive within a few minutes)
5. Click the link in the email – it is valid for 24 hours
6. Enter and confirm your new password
7. Sign in with your new credentials

## Password requirements

Welkin passwords must meet your organization's security policy. Typical requirements include a minimum length of 8 characters and a mix of uppercase, lowercase, numbers, and special characters. Your Admin can configure these requirements in the Designer portal.

## If SSO is enabled

If your organization uses Single Sign-On (Google, OneLogin, or another SAML/OIDC provider), you don't have a Welkin-managed password – log in through your SSO provider instead. Password reset must be handled through your identity provider (e.g., your company's IT team or Google Workspace admin).

## Admin password reset

Organization administrators can also reset passwords on behalf of users from the Admin portal. See [Reset User Passwords](https://docs.welkinhealth.com/admin/reset-user-passwords) for instructions.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.welkinhealth.com/support/self-service/reset-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.