Welkin Support

Start here for Welkin support. Find the right request channel, access Jira Service Management, and review support plans and SLAs.

Welkin Health's support team is here to help you with technical issues, operational changes, and product feedback. All support is managed through Jira Service Management (JSM).

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Submit a Request

I need to...	Use this
Report a bug or technical issue	Support Tickets
Add users, licenses, or request config changes	Work Requests & Licenses
Suggest a new feature or improvement	Product Feature Requests

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Self-Service

Resolve common issues without opening a support ticket.

Resource	Description
Reset Password	Steps to reset your Welkin login password
Status Page	Check current Welkin system status and incidents
Troubleshoot Browser Cache	Fix display or login issues caused by cached browser data
System Maintenance Recommendations	Best practices for working around scheduled maintenance windows

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About your support plan

Welkin offers Standard and Enterprise support plans. Your plan determines response time SLAs and the services covered. See Support Plans & SLAs for the full breakdown.

Not sure which plan you're on? Contact your Customer Success Manager.