> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/support/readme.md).

# Welkin Support

Start here for Welkin support. Find the right request channel, access Jira Service Management, and review support plans and SLAs.

Welkin Health's support team is here to help you with technical issues, operational changes, and product feedback. All support is managed through **Jira Service Management (JSM)**.

***

## Submit a Request

| I need to...                                   | Use this                                                                         |
| ---------------------------------------------- | -------------------------------------------------------------------------------- |
| Report a bug or technical issue                | [Support Tickets](/support/submit-a-request/support-tickets.md)                  |
| Add users, licenses, or request config changes | [Work Requests & Licenses](/support/submit-a-request/jsm-work-requests.md)       |
| Suggest a new feature or improvement           | [Product Feature Requests](/support/submit-a-request/product-feature-request.md) |

***

## Self-Service

Resolve common issues without opening a support ticket.

| Resource                                                                                                 | Description                                                     |
| -------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------- |
| [Reset Password](/support/self-service/reset-password.md)                                                | Steps to reset your Welkin login password                       |
| [Status Page](/support/self-service/status-page.md)                                                      | Check current Welkin system status and incidents                |
| [Troubleshoot Browser Cache](/support/self-service/troubleshoot-browser-cache-chrome-safari.md)          | Fix display or login issues caused by cached browser data       |
| [System Maintenance Recommendations](/support/self-service/welkin-system-maintenance-recommendations.md) | Best practices for working around scheduled maintenance windows |

***

## About your support plan

Welkin offers **Standard** and **Enterprise** support plans. Your plan determines response time SLAs and the services covered. See [Support Plans & SLAs](/support/about-support/support-overview.md) for the full breakdown.

Not sure which plan you're on? Contact your **Customer Success Manager**.


---

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