> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/support/readme.md).

# Welkin Support

Welkin Health's support team is here to help you with technical issues, operational changes, and product feedback. All support is managed through **Jira Service Management (JSM)**.

***

## Submit a Request

| I need to...                                   | Use this                                                                         |
| ---------------------------------------------- | -------------------------------------------------------------------------------- |
| Report a bug or technical issue                | [Support Tickets](/support/submit-a-request/support-tickets.md)                  |
| Add users, licenses, or request config changes | [Work Requests & Licenses](/support/submit-a-request/jsm-work-requests.md)       |
| Suggest a new feature or improvement           | [Product Feature Requests](/support/submit-a-request/product-feature-request.md) |

***

## Self-Service

Resolve common issues without opening a support ticket.

| Resource                                                                                                 | Description                                                     |
| -------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------- |
| [Reset Password](/support/self-service/reset-password.md)                                                | Steps to reset your Welkin login password                       |
| [Status Page](/support/self-service/status-page.md)                                                      | Check current Welkin system status and incidents                |
| [Troubleshoot Browser Cache](/support/self-service/troubleshoot-browser-cache-chrome-safari.md)          | Fix display or login issues caused by cached browser data       |
| [System Maintenance Recommendations](/support/self-service/welkin-system-maintenance-recommendations.md) | Best practices for working around scheduled maintenance windows |

***

## About your support plan

Welkin offers **Standard** and **Enterprise** support plans. Your plan determines response time SLAs and the services covered. See [Support Plans & SLAs](/support/about-support/support-overview.md) for the full breakdown.

Not sure which plan you're on? Contact your **Customer Success Manager**.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.welkinhealth.com/support/readme.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.