# Welkin Support Welkin Health's support team is here to help you with technical issues, operational changes, and product feedback. All support is managed through **Jira Service Management (JSM)**. For self-service help – password resets, system status, browser troubleshooting – visit the [Help Center](https://welkin-health-1.gitbook.io/welkin-health-docs/help-center). *** ## Choose the right channel | I need to... | Use this | | ---------------------------------------------- | -------------------------------------------------------------------------------- | | Report a bug or technical issue | [Support Tickets](/support/submit-a-request/support-tickets.md) | | Add users, licenses, or request config changes | [Work Requests & Licenses](/support/submit-a-request/jsm-work-requests.md) | | Suggest a new feature or improvement | [Product Feature Requests](/support/submit-a-request/product-feature-request.md) | *** ## About your support plan Welkin offers **Standard** and **Enterprise** support plans. Your plan determines response time SLAs and the services covered. See [Support Plans & SLAs](/support/about-support/support-overview.md) for the full breakdown. Not sure which plan you're on? Contact your **Customer Success Manager**. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.welkinhealth.com/support/readme.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.