> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/integrations/zoom-for-healthcare/zoom-how-to-use-telehealth-in-designer.md).

# Zoom: Telehealth in Designer

This guide covers how to configure the Zoom for Healthcare integration in Welkin Designer and Admin.

## How it works

Zoom is fully integrated with Welkin and allows you to dial and track video calls for any patient communication. Setup happens in two places:

* **Designer** — link the Zoom video integration to a message template so that the patient's join link is included in automated or manual messages
* **Admin** — add each user's Zoom ID to their user profile

## Step 1: Set up Zoom in Designer (message templates)

1. Log in to the Welkin Designer portal
2. Open the **Message Templates** section
3. Open or create the message template used for telehealth appointment notifications
4. In the template, insert the Zoom video link URL and copy/paste the Zoom ID field variable — this will automatically populate each user's Zoom ID when the message is sent

## Step 2: Add Zoom ID per user in Admin

1. Log in to the Welkin Admin portal
2. Navigate to **Users** and open the user profile
3. Enter the user's **Zoom ID** in the Zoom ID field
4. Save

This ID is referenced in message templates and in the Care portal. It can be updated at any time.

## How it appears in Care

Once configured, the Zoom integration surfaces in two ways in the Care portal:

1. **Encounter as a video call** — when you create an encounter and set it as a video call, after selecting a patient and saving, the Zoom link (populated with the clinician's ID) appears on the calendar
2. **Patient messages** — the Zoom join link is included automatically in messages sent to the patient (automated or ad hoc) using the message template configured in Designer

## Setup and enablement

The Zoom for Healthcare integration must be enabled for your environment by Welkin. Contact your CSM or Implementation Manager to enable it. For additional configuration options, see:

* [Zoom ID](/integrations/zoom-for-healthcare/zoom-id.md) — managing clinician Zoom IDs
* [Zoom Waiting Rooms](/integrations/zoom-for-healthcare/zoom-waiting-rooms.md) — configuring waiting room settings


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