Labs: Health Gorilla Overview

Welkin Health integrates with Health Gorilla to bring laboratory ordering and results directly into the care workflow. This integration allows care teams to order lab tests, track order status, and receive results within the Welkin patient record – without switching to a separate lab portal.

What is Health Gorilla?

Health Gorilla is a health data network that connects healthcare organizations to a nationwide network of clinical laboratories, imaging centers, and other diagnostic providers. In Welkin, Health Gorilla powers:

• Lab ordering – Place orders with Quest Diagnostics, LabCorp, and other network labs

• Results retrieval – Receive structured lab results electronically and store them in Welkin

• Order tracking – Monitor the status of pending orders in real time

• Prior authorization – Check insurance requirements for certain tests before ordering

Key capabilities

• Order from a catalog of thousands of lab tests across major national and regional labs

• View results in structured format with reference ranges highlighted

• Attach results to patient encounters and CDT records in Welkin

• Receive critical value alerts for abnormal results

• Support for both standard orders and quick orders (standing orders or frequently used panels)

How it works in Welkin

When Labs is enabled, an Order Labs button or panel appears within the patient chart. The care team member selects the desired tests, confirms patient insurance or self-pay information, and submits the order. Results are returned electronically and automatically associated with the patient record.

Lab result data can be mapped to Welkin CDTs for structured storage, and automations can be configured to trigger notifications or tasks when results are received.

Who can place lab orders

Access is role-based. Typically:

• Ordering providers (physicians, NPs, PAs) can submit orders requiring a provider signature

• Medical assistants and care coordinators may have permission to initiate orders that are then reviewed and signed by a provider, depending on your configuration

• Care team leads can view order history and results

Configure access via user roles in the Admin portal.

Implementation

To set up the Labs integration:

1. Review the Labs Setup and Configuration guide

2. Configure ordering preferences in Designer

3. Train care team on Creating Lab Orders and Quick Lab Orders

For questions, contact your Welkin Customer Success Manager.