Reset EPCS Passphrase

If a prescriber has forgotten their EPCS passphrase, they must reset it before they can prescribe controlled substances again. This process requires identity re-verification and takes a few minutes to complete.

When to reset the passphrase

Reset the EPCS passphrase if:

• The prescriber has forgotten the passphrase

• The passphrase was compromised or shared accidentally

• The prescriber is locked out after too many failed attempts

If the prescriber has also lost access to their two-factor authentication device, contact DrFirst support directly – the passphrase reset alone will not be sufficient.

How to reset the passphrase

Option 1: Reset from within Rcopia

1. Log in to the Welkin Care portal and open any patient record

2. Launch the Rcopia eRx panel

3. Click EPCS Settings or the gear icon in the Rcopia header

4. Select Reset EPCS Passphrase

5. You will be prompted to authenticate with your two-factor code (from your hard or soft token)

6. Enter your new passphrase (minimum 10 characters)

7. Confirm the new passphrase

8. Click Save – the new passphrase is effective immediately

Option 2: Reset via DrFirst support

If the prescriber cannot access Rcopia (e.g., the account is locked):

1. Call DrFirst support or submit a ticket through the DrFirst portal

2. DrFirst will verify the prescriber's identity before initiating a reset

3. A new passphrase setup link will be sent to the prescriber's registered email

4. Follow the link to set a new passphrase

After the reset

Once the passphrase is reset:

• Test prescribing a controlled substance in the sandbox environment to confirm the new passphrase works

• Remind the prescriber to store the new passphrase in a secure location (password manager)

• If the reset was due to a suspected compromise, notify your Welkin administrator so the event can be logged in the security audit trail

Passphrase requirements

DrFirst requires EPCS passphrases to:

• Be at least 10 characters long

• Not be a previously used passphrase

• Not be the same as the prescriber's Welkin or DrFirst account password

For ongoing EPCS issues, contact Welkin support or reach out to your Customer Success Manager.