# Reset EPCS Passphrase

If a prescriber has forgotten their EPCS passphrase, they must reset it before they can prescribe controlled substances again. This process requires identity re-verification and takes a few minutes to complete.

## When to reset the passphrase

Reset the EPCS passphrase if:

* The prescriber has forgotten the passphrase
* The passphrase was compromised or shared accidentally
* The prescriber is locked out after too many failed attempts

If the prescriber has also lost access to their two-factor authentication device, contact DrFirst support directly – the passphrase reset alone will not be sufficient.

## How to reset the passphrase

### Option 1: Reset from within Rcopia

1. Log in to the Welkin Care portal and open any patient record
2. Launch the Rcopia eRx panel
3. Click **EPCS Settings** or the gear icon in the Rcopia header
4. Select **Reset EPCS Passphrase**
5. You will be prompted to authenticate with your two-factor code (from your hard or soft token)
6. Enter your new passphrase (minimum 10 characters)
7. Confirm the new passphrase
8. Click **Save** – the new passphrase is effective immediately

### Option 2: Reset via DrFirst support

If the prescriber cannot access Rcopia (e.g., the account is locked):

1. Call DrFirst support or submit a ticket through the DrFirst portal
2. DrFirst will verify the prescriber's identity before initiating a reset
3. A new passphrase setup link will be sent to the prescriber's registered email
4. Follow the link to set a new passphrase

## After the reset

Once the passphrase is reset:

* Test prescribing a controlled substance in the sandbox environment to confirm the new passphrase works
* Remind the prescriber to store the new passphrase in a secure location (password manager)
* If the reset was due to a suspected compromise, notify your Welkin administrator so the event can be logged in the security audit trail

## Passphrase requirements

DrFirst requires EPCS passphrases to:

* Be at least 10 characters long
* Not be a previously used passphrase
* Not be the same as the prescriber's Welkin or DrFirst account password

For ongoing EPCS issues, contact [Welkin support](https://github.com/welkincloud-io/welkin-docs/blob/master/kb/support/support-tickets.md) or reach out to your Customer Success Manager.


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