If a prescriber has forgotten their EPCS passphrase, they must reset it before they can prescribe controlled substances again. This process requires identity re-verification and takes a few minutes to complete.
Reset the EPCS passphrase if:
The prescriber has forgotten the passphrase
The passphrase was compromised or shared accidentally
The prescriber is locked out after too many failed attempts
If the prescriber has also lost access to their two-factor authentication device, contact DrFirst support directly – the passphrase reset alone will not be sufficient.
Log in to the Welkin Care portal and open any patient record
Launch the Rcopia eRx panel
Click EPCS Settings or the gear icon in the Rcopia header
Select Reset EPCS Passphrase
You will be prompted to authenticate with your two-factor code (from your hard or soft token)
Enter your new passphrase (minimum 10 characters)
Confirm the new passphrase
Click Save – the new passphrase is effective immediately
If the prescriber cannot access Rcopia (e.g., the account is locked):
Call DrFirst support or submit a ticket through the DrFirst portal
DrFirst will verify the prescriber's identity before initiating a reset
A new passphrase setup link will be sent to the prescriber's registered email
Follow the link to set a new passphrase
Once the passphrase is reset:
Test prescribing a controlled substance in the sandbox environment to confirm the new passphrase works
Remind the prescriber to store the new passphrase in a secure location (password manager)
If the reset was due to a suspected compromise, notify your Welkin administrator so the event can be logged in the security audit trail
DrFirst requires EPCS passphrases to:
Be at least 10 characters long
Not be a previously used passphrase
Not be the same as the prescriber's Welkin or DrFirst account password
For ongoing EPCS issues, contact Welkin support or reach out to your Customer Success Manager.
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