# Unrecognized Calls

**Base URL:** `https://api.welkinhealth.com/{tenantName}/{instanceName}/unrecognized-calls`

Unrecognized calls are inbound phone calls from numbers not associated with any known patient.

***

## Get All Unrecognized Calls

**GET** `/unrecognized-calls`

Returns a paginated list of unrecognized inbound calls.

### Query Parameters

| Parameter   | Type              | Required | Description              |
| ----------- | ----------------- | -------- | ------------------------ |
| `startDate` | string (ISO 8601) | No       | Filter from date         |
| `endDate`   | string (ISO 8601) | No       | Filter to date           |
| `status`    | string            | No       | `PENDING` or `RESOLVED`  |
| `page`      | integer           | No       | Page number (default: 0) |
| `size`      | integer           | No       | Page size (default: 20)  |

### Example Request

```bash
curl -X GET "https://api.welkinhealth.com/acme/live/unrecognized-calls?status=PENDING" \
  -H "Authorization: Bearer {access_token}"
```

### Example Response

```json
{
  "content": [
    {
      "id": "ucall_a1b2c3d4-e5f6-7890-abcd-ef1234567890",
      "fromNumber": "+15559991234",
      "toNumber": "+18005551000",
      "duration": 45,
      "receivedAt": "2026-03-19T09:15:00Z",
      "status": "PENDING",
      "resolvedBy": null,
      "patientId": null
    }
  ],
  "totalElements": 1,
  "totalPages": 1,
  "page": 0,
  "size": 20
}
```

***

## Get Unrecognized Call by ID

**GET** `/unrecognized-calls/{callId}`

Returns a single unrecognized call record.

### Path Parameters

| Parameter | Type   | Required | Description                 |
| --------- | ------ | -------- | --------------------------- |
| `callId`  | string | Yes      | ID of the unrecognized call |

### Example Request

```bash
curl -X GET "https://api.welkinhealth.com/acme/live/unrecognized-calls/ucall_a1b2c3d4-e5f6-7890-abcd-ef1234567890" \
  -H "Authorization: Bearer {access_token}"
```

### Example Response

```json
{
  "id": "ucall_a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "fromNumber": "+15559991234",
  "toNumber": "+18005551000",
  "duration": 45,
  "receivedAt": "2026-03-19T09:15:00Z",
  "status": "PENDING",
  "resolvedBy": null,
  "patientId": null
}
```

***

## Resolve Unrecognized Call

**PATCH** `/unrecognized-calls/{callId}`

Links the call to a known patient and marks it as resolved.

### Path Parameters

| Parameter | Type   | Required | Description                 |
| --------- | ------ | -------- | --------------------------- |
| `callId`  | string | Yes      | ID of the unrecognized call |

### Request Body

| Field       | Type   | Required | Description               |
| ----------- | ------ | -------- | ------------------------- |
| `patientId` | string | Yes      | ID of the patient to link |
| `status`    | string | Yes      | Must be `RESOLVED`        |

### Example Request

```bash
curl -X PATCH "https://api.welkinhealth.com/acme/live/unrecognized-calls/ucall_a1b2c3d4-e5f6-7890-abcd-ef1234567890" \
  -H "Authorization: Bearer {access_token}" \
  -H "Content-Type: application/json" \
  -d '{"patientId": "pt_7f3a9b2c-1d4e-4f8a-b5c6-d7e8f9a0b1c2", "status": "RESOLVED"}'
```

### Example Response

```json
{
  "id": "ucall_a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "fromNumber": "+15559991234",
  "toNumber": "+18005551000",
  "duration": 45,
  "receivedAt": "2026-03-19T09:15:00Z",
  "status": "RESOLVED",
  "resolvedBy": "usr_1a2b3c4d-5e6f-7890-abcd-ef1234567890",
  "patientId": "pt_7f3a9b2c-1d4e-4f8a-b5c6-d7e8f9a0b1c2"
}
```


---

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