Help Section
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The Help section is a configurable area within the Care Portal that gives care team members quick access to support resources, documentation, and contact information. It is configured in the Designer and is available to all users with Care Portal access.
The Help section is accessible from the Care Portal navigation, typically from a help icon or dedicated menu item.
Depending on your organization's configuration, the Help section may include:
Links to internal training materials or SOPs
Links to Welkin's documentation
Contact information for your internal help desk
Links to submit support tickets
Any other resources your organization has configured
The Help section content is managed in the Designer. See Configure Help Section for setup instructions.
The Help section is visible to all Care Portal users – it is not role-restricted by default.
If you need role-specific help content, contact your Welkin CSM for options.
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