> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/designer/automations/create-automated-appointment-reminders.md).

# Create Automated Appointment Reminders

Automating appointment reminders is a straightforward process, but requires two things before building:

* **Encounter type(s)** that will be associated with the reminders
* **Message template** to be sent as the reminder (including a reference to the Encounter date/time fields)

## Steps

Once you have the above ready, navigate to **Automations** from the vertical menu bar in Designer, and click **+New** in the upper right corner.

Enter or make the following selections:

* **Automation Title**
* **Automation Label** (optional)
* **Trigger Type:** Scheduled
* **Relative time** — set how far in advance the reminder should send (e.g., 1 hour before)
* **Encounter template** — choose a specific encounter type if the reminder applies to only one. If no encounter type is selected, the automation will trigger for all encounter types

In the **Conditions and Actions** area on the right:

* Add any conditional logic desired (optional)
* Select **SMS Patient**, **Chat Patient**, or **Email Patient** as the Action type, depending on the communication channel
* Choose the **Message Template** to send

Once configured, publish the automation.

***

More Questions? Contact <csm@welkinhealth.com> or your Implementation/CSM directly.


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