Welkin's notification system keeps care team members informed of important events — including new patient messages, upcoming encounters, task due dates, and workflow triggers — without requiring constant manual checking.
Notifications appear as a badge on the bell icon in the top navigation bar. Click the bell to view a list of recent notifications. Each notification links directly to the relevant record or action.
Welkin can send email notifications to care team members for:
New inbound patient messages
Upcoming encounter reminders
Task assignments or due dates
Automation-triggered alerts
Email notifications are configured by your administrator in Welkin Designer.
Automations configured in Designer can send notifications to care team members when specific conditions are met — for example, when a patient's assessment score changes or when a patient enters a new program phase. See Automated Notifications for configuration details.
To review or clear notifications:
Click the bell icon in the top navigation
Notifications are listed in reverse chronological order
Click a notification to navigate to the relevant record
Mark notifications as read individually or use Mark All as Read
If you are receiving too many notifications, contact your administrator to adjust automation-triggered notifications for your role in Designer.
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