# Logging into Care

## Overview

The Welkin Care Portal is accessed via a web browser. You can log in using your organization's credentials, including SSO (Single Sign-On) if your organization has configured it.

<figure><img src="/files/HB0Zz1wKqcS3ExGD00u0" alt=""><figcaption></figcaption></figure>

## Logging In

### Standard Login

1. Navigate to your organization's Welkin Care Portal URL (provided by your administrator)
2. Enter your **Email Address** and **Password**
3. Click **Sign In**

### Single Sign-On (SSO)

If your organization uses SSO (Google, OneLogin, or another provider):

1. Navigate to your Care Portal URL
2. Click **Sign in with \[Your SSO Provider]**
3. You will be redirected to your identity provider to authenticate
4. Upon successful authentication, you will be returned to the Care Portal

### Two-Factor Authentication

If your organization has enabled two-factor authentication (2FA):

1. After entering your credentials, you will be prompted to enter a verification code
2. Check your authenticator app or the email/SMS sent to your registered contact
3. Enter the code within the time limit shown
4. Click **Verify**

## Forgotten Password

If you cannot log in:

1. Click **Forgot Password** on the login screen
2. Enter your email address
3. Check your email for a password reset link
4. Follow the link and set a new password

For admin-managed password resets, contact your Welkin administrator. See also [Reset Password](https://welkin-health-1.gitbook.io/welkin-health-docs/help-center/reset-password).

## Troubleshooting Login Issues

If you are unable to log in, try:

* Clearing your browser cache (see [Troubleshoot Browser Cache](https://welkin-health-1.gitbook.io/welkin-health-docs/help-center/troubleshoot-browser-cache-chrome-safari))
* Confirming you are using the correct portal URL for your organization
* Contacting your administrator to confirm your account is active


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