Logging into Care

Overview

The Welkin Care Portal is accessed via a web browser. You can log in using your organization's credentials, including SSO (Single Sign-On) if your organization has configured it.

Logging In

Standard Login

1. Navigate to your organization's Welkin Care Portal URL (provided by your administrator)

2. Enter your Email Address and Password

3. Click Sign In

Single Sign-On (SSO)

If your organization uses SSO (Google, OneLogin, or another provider):

1. Navigate to your Care Portal URL

2. Click Sign in with [Your SSO Provider]

3. You will be redirected to your identity provider to authenticate

4. Upon successful authentication, you will be returned to the Care Portal

Two-Factor Authentication

If your organization has enabled two-factor authentication (2FA):

1. After entering your credentials, you will be prompted to enter a verification code

2. Check your authenticator app or the email/SMS sent to your registered contact

3. Enter the code within the time limit shown

4. Click Verify

Forgotten Password

If you cannot log in:

1. Click Forgot Password on the login screen

2. Enter your email address

3. Check your email for a password reset link

4. Follow the link and set a new password

For admin-managed password resets, contact your Welkin administrator. See also Reset Password.

Troubleshooting Login Issues

If you are unable to log in, try:

• Clearing your browser cache (see Troubleshoot Browser Cache)

• Confirming you are using the correct portal URL for your organization

• Contacting your administrator to confirm your account is active