> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/care/encounters/encounters.md). # Encounters ## Overview Encounters are the core patient interaction records in Welkin. Every significant patient touchpoint – whether a scheduled appointment, a telehealth call, or a documented phone conversation – is recorded as an encounter. ## Viewing Encounters Encounters can be viewed from: * **Patient profile → Encounters tab** – all encounters for a specific patient * **Calendar** – scheduled encounters shown as calendar events * **My Work / Tasks** – encounters assigned to you that require action ## Encounter List In the patient profile's Encounters tab, encounters are listed in reverse chronological order. Each row shows: * Encounter type and date * Assigned clinician * Status (Scheduled, In Progress, Completed, Cancelled) * A summary of the encounter or key data captured Click an encounter to open the full record. ## Encounter Statuses * **Scheduled** – the encounter is booked for a future date * **In Progress** – the encounter has started; notes are being added * **Draft** – documentation has been started but not finalized * **Completed** – the encounter has been finalized * **Cancelled** – the encounter was cancelled before it occurred ## Creating a New Encounter See [Create, Modify, Complete Encounters](/care/encounters/encounters-create-modify-complete.md). ## Draft Mode Encounters support a Draft mode that allows notes to be saved without finalizing the record. This is useful when documentation needs to be reviewed before locking. See [Draft Mode and Finalizing Notes](/care/encounters/encounters-draft-mode-and-finalizing-notes-assessments.md). *** ## Related Topics * [Create, Modify, Complete Encounters](/care/encounters/encounters-create-modify-complete.md) – step-by-step guide to working with encounters * [Forms and Assessments](/care/forms-and-assessments/forms-and-assessments.md) – assessments within encounters * [Encounters and Dependencies](https://docs.welkinhealth.com/designer/encounters-and-dependencies) – configuring encounters in Designer * [Programs and Phases](/care/patients/care-programs-and-phases.md) – how programs trigger encounter workflows {% embed url="" %} ## See Also * [Encounters Overview](/care/encounters/feature-overview-encounters.md) – what encounters are and how they fit into workflows * [Create, Modify & Complete Encounters](/care/encounters/encounters-create-modify-complete.md) * [Encounter Draft Mode & Finalizing Notes](/care/encounters/encounters-draft-mode-and-finalizing-notes-assessments.md) * [Encounters in the Patient Profile](/care/encounters/encounters-in-the-patient-profile.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.welkinhealth.com/care/encounters/encounters.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.