@Mentions
@Mentions allow users to tag a specific colleague within an Inbox conversation, directing their attention to a message or thread. Mentions are currently available within Internal Notes.
Mentioning a Colleague
To mention a user, type @ followed by their name in the Internal Note composer. An autocomplete list appears with matching users — select the person you want to tag and complete your message.
If the mentioned user does not have access to that conversation, a warning is shown before sending so you can decide how to proceed.
If the mentioned user's account has been deactivated, their name appears with a [Deactivated] label wherever the mention is displayed. This applies both at the point of tagging and in the conversation history, ensuring mentions remain traceable even when team members leave.
The Mentions Tab
A dedicated Mentions tab in the Inbox aggregates all conversations where you have been tagged. This gives you a single place to review and act on every mention directed at you, without having to search through individual conversations.
The tab shows a counter of new mentions — the number updates in real time as new mentions arrive or existing ones are marked as read.
Mention Status
Each mention has a status of New or Read:
New — the mention has not yet been viewed
Read — the mention has been seen
Read mentions are visually distinct from new ones, making it easy to separate what still needs attention from what has already been seen.
Notifications
Mention events can trigger automations in Designer, allowing you to send a notification to the mentioned user via the following action types:
Notification
Email User
SMS User
Task
Webhook
For the Notification action type, the body field is not shown — the notification automatically includes the relevant portion of the message content.
To configure mention notifications, add a new automation using the Mentions event group in Designer.
Related Topics
Inbox — Inbox overview and general usage
Inbox: Internal Notes — composing internal team messages
Automated Notifications — setting up automation-based notifications
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