> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/care/communication/inbox/inbox-internal-notes.md).
# Internal Notes
Internal Notes allow care team members to leave private messages within a patient conversation in the Inbox. These notes are visible only to users with access to that communication — patients and external parties never see them.
Internal Notes are useful when team members need to share context, flag something for a colleague, or document an observation alongside a patient conversation without it appearing in the patient-facing message history.
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## Adding an Internal Note
To add an Internal Note, open a conversation in the Inbox and switch the composer to **Add internal note** mode. Type your message and send it. The note is added to the conversation thread immediately.
Internal Notes are visually distinct from outbound messages — they are highlighted in **purple** and clearly labeled, making it easy to distinguish team notes from patient-facing communications at a glance.
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## Visibility and Privacy
Internal Notes are only visible to users who have access to the communication. Patients, contacts, and any external parties cannot see Internal Notes — they are strictly internal to your care team.
All Internal Notes are saved as part of the conversation history and appear in chronological order alongside other messages in the thread.
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## Using @Mentions in Internal Notes
Internal Notes support **@mentions**, allowing users to tag a specific colleague within a note. When a user is mentioned, they receive a notification and the conversation appears in their **Mentions** tab. See [Inbox: @Mentions](/care/communication/inbox/inbox-mentions.md) for full details.
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## Related Topics
* [Inbox](/care/communication/inbox.md) — Inbox overview and general usage
* [Inbox: @Mentions](/care/communication/inbox/inbox-mentions.md) — tagging colleagues in Internal Notes
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