> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/care/communication/inbox/inbox-delete-records.md).
# Deleting Records
Users can delete individual messages and entire communications from the Inbox.
***
## What Can Be Deleted
The following record types support deletion from the Inbox:
* SMS messages
* Email messages (inbound and outbound)
* Chat messages
* Call records
Both recognized communications (linked to a patient or contact) and unrecognized communications (not yet linked to any patient) can be deleted.
***
## How to Delete a Record
To delete a message or communication, hover over the item in the Inbox to reveal the action menu, then select **Delete**. The record is immediately removed from the view.
After clicking Delete, a short confirmation window appears — users have **15 seconds** to undo the deletion before it is finalized. Once the window closes, the record is replaced by a placeholder that shows the timestamp and the name of the user who performed the deletion.
The placeholder remains visible in the conversation thread so that the history of the communication is preserved for context, even though the content itself is no longer accessible.
***
## Audit Logging
All delete actions are recorded in the audit log, including the timestamp and the user who performed the deletion. This ensures a complete and auditable record of activity in the Inbox.
***
## Permissions
Deletion access is controlled through Security Policies in Designer. Users must have the appropriate permission to delete messages and communications.
***
## Related Topics
* [Inbox](/care/communication/inbox.md) — Inbox overview and general usage
* [Manage Unrecognized Communication](/care/communication/manage-unrecognized-communication.md) — handling unrecognized senders
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.welkinhealth.com/care/communication/inbox/inbox-delete-records.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.