Working Hours and Encounter Availability

Working hours and Encounter Availability can be defined by each individual on the team.

Setting up your availability

1. In the Care portal, navigate to Calendar from the left-hand green menu

2. Select the small gear icon next to the white +Event button in the top right corner, just below the main menu bar

Working Hours

Your Working Hours setup will appear. Here you can define your working hours by day of the week.

• You can add more than one time block per day by clicking Add time

• Working hours persist week to week when the day's box is checked, but can be changed at any time

Encounter Availability

Below Working Hours, you can define your availability by Encounter Template Type and by day of the week.

• You can add more than one time block per day by clicking Add time

• You can set different availability blocks for different Encounter Types

• Availability persists week to week when the day's box is checked, but can be changed at any time

Important notes

• Working hours are required for the phone tree to operate correctly

• Each individual must log in and define their own working hours — they are login-specific. A manager or other team member cannot define them on someone else's behalf. However, there is a workaround using APIs — contact your CSM for details.

More Questions?

Contact [e-mail] or your Implementation/CSM directly.