> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/care/calendar/calendar-setting-up-working-hours.md). # Working Hours and Encounter Availability Working hours and Encounter Availability can be defined by each individual on the team. ## Setting up your availability 1. In the Care portal, navigate to **Calendar** from the left-hand green menu 2. Select the small **gear icon** next to the white **+Event** button in the top right corner, just below the main menu bar ## Working Hours Your Working Hours setup will appear. Here you can define your working hours by day of the week. * You can add more than one time block per day by clicking **Add time** * Working hours persist week to week when the day's box is checked, but can be changed at any time ## Encounter Availability Below Working Hours, you can define your availability by **Encounter Template Type** and by day of the week. * You can add more than one time block per day by clicking **Add time** * You can set different availability blocks for different Encounter Types * Availability persists week to week when the day's box is checked, but can be changed at any time ## Important notes * Working hours are required for the phone tree to operate correctly * Each individual must log in and define their own working hours — they are login-specific. A manager or other team member cannot define them on someone else's behalf. However, there is a workaround using APIs — contact your CSM for details. ## More Questions? Contact or your Implementation/CSM directly. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.welkinhealth.com/care/calendar/calendar-setting-up-working-hours.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.