# Working Hours and Encounter Availability

## Overview

Working hours define when you are available for patient encounters. Setting your working hours ensures that when schedulers or patients book appointments, they only see times when you are available.

## Setting Your Working Hours

1. Navigate to **Calendar** in the Care Portal
2. Click the **Settings** or **Working Hours** option (gear icon or from your profile menu)
3. For each day of the week, toggle the day on or off based on whether you work that day
4. For active days, set your **Start Time** and **End Time**
5. Click **Save**

Your calendar will now block out times outside of your working hours, preventing bookings during unavailable periods.

## Availability Windows

In addition to working hours, you can set specific **availability windows** for different encounter types. For example, you may only accept telehealth visits in the morning and in-person visits in the afternoon.

Availability windows are configured per encounter type and override general working hours.

## Out of Office / Time Off

To block time for vacations, training, or other non-patient activities, contact your administrator to adjust your availability in the system.

If you cannot edit your working hours, contact your administrator — your role may have restrictions on self-service scheduling configuration.


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