> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/api-reference/unrecognized-calls.md).

# Unrecognized Calls

Requests for information about Unrecognized calls.

## Get all unrecognzied calls

> Request for information about all unrecognzied calls

```json
{"openapi":"3.0.3","info":{"title":"Welkin Health API","version":"1.0.0"},"tags":[{"name":"Unrecognized Calls","description":"Requests for information about Unrecognized calls."}],"servers":[{"url":"https://api.live.welkincloud.io","description":"Welkin Health production API"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer","description":"Bearer token obtained from `POST /{tenantName}/admin/api_clients/{clientName}`. Valid for 60 minutes."}},"parameters":{"TenantName":{"name":"tenantName","in":"path","required":true,"description":"Your organization (tenant) name, e.g. `acme-health`","schema":{"type":"string"}},"InstanceName":{"name":"instanceName","in":"path","required":true,"description":"Your environment name: `live`, `sandbox`, or a custom name","schema":{"type":"string"}}},"schemas":{"VoiceCallPage":{"allOf":[{"$ref":"#/components/schemas/PaginatedResponse"},{"type":"object","properties":{"content":{"type":"array","items":{"$ref":"#/components/schemas/VoiceCall"}}}}]},"PaginatedResponse":{"type":"object","description":"Standard paginated response wrapper.","properties":{"content":{"type":"array","items":{"type":"object"}},"pageable":{"$ref":"#/components/schemas/PageableInfo"},"totalElements":{"type":"integer","description":"Total number of matching records"},"totalPages":{"type":"integer","description":"Total number of pages"},"last":{"type":"boolean"},"first":{"type":"boolean"},"number":{"type":"integer","description":"Current page number (zero-based)"},"size":{"type":"integer","description":"Page size"},"numberOfElements":{"type":"integer","description":"Number of elements on the current page"},"empty":{"type":"boolean"},"sort":{"$ref":"#/components/schemas/SortInfo"}}},"PageableInfo":{"type":"object","properties":{"sort":{"$ref":"#/components/schemas/SortInfo"},"pageSize":{"type":"integer"},"pageNumber":{"type":"integer"},"offset":{"type":"integer"},"unpaged":{"type":"boolean"},"paged":{"type":"boolean"}}},"SortInfo":{"type":"object","properties":{"sorted":{"type":"boolean"},"unsorted":{"type":"boolean"},"empty":{"type":"boolean"}}},"VoiceCall":{"type":"object","required":["sender"],"properties":{"id":{"type":"string","format":"uuid","readOnly":true},"createdAt":{"type":"string","format":"date-time","readOnly":true},"updatedAt":{"type":"string","format":"date-time","readOnly":true},"createdBy":{"type":"string","format":"uuid","readOnly":true},"updatedBy":{"type":"string","format":"uuid","readOnly":true},"createdByName":{"type":"string","readOnly":true},"updatedByName":{"type":"string","readOnly":true},"sendNow":{"type":"boolean"},"sentAt":{"type":"string","format":"date-time","nullable":true},"receivedAt":{"type":"string","format":"date-time","nullable":true},"deletedAt":{"type":"string","format":"date-time","nullable":true},"date":{"type":"string","format":"date-time","nullable":true},"careTeam":{"type":"string","nullable":true},"patientInfo":{"type":"string","nullable":true},"sender":{"type":"string","format":"uuid"},"senderType":{"$ref":"#/components/schemas/ActorType"},"senderName":{"type":"string","nullable":true},"from":{"type":"string","nullable":true},"receiver":{"type":"string","format":"uuid","nullable":true},"receiverType":{"$ref":"#/components/schemas/ActorType"},"receiverName":{"type":"string","nullable":true},"to":{"type":"string","nullable":true},"direction":{"$ref":"#/components/schemas/Direction"},"externalId":{"type":"string","nullable":true},"starred":{"type":"boolean"},"errorMessage":{"type":"string","nullable":true},"assignedBy":{"type":"string","format":"uuid","readOnly":true,"nullable":true},"assignedByName":{"type":"string","readOnly":true,"nullable":true},"hasHistory":{"type":"boolean","readOnly":true},"unrecognized":{"type":"boolean","readOnly":true},"childCallSid":{"type":"string","nullable":true},"parentCallStatus":{"$ref":"#/components/schemas/VoiceCallStatus"},"childCallStatus":{"$ref":"#/components/schemas/VoiceCallStatus"},"userPhone":{"type":"string","nullable":true},"parentCallDuration":{"type":"integer","nullable":true},"childCallDuration":{"type":"integer","nullable":true},"recorded":{"type":"boolean"},"recordingDuration":{"type":"integer","nullable":true},"recordingSid":{"type":"string","nullable":true},"recordingUrl":{"type":"string","nullable":true},"recordingFile":{"$ref":"#/components/schemas/File","nullable":true},"phoneId":{"type":"string","format":"uuid","nullable":true}}},"ActorType":{"type":"string","enum":["CS_TOOL_CLIENT","USER","API_CLIENT","PATIENT","CONTACT","SYSTEM","WEBHOOK","INTERNAL_SERVICE","ANONYMOUS","UNRECOGNISED"]},"Direction":{"type":"string","enum":["OUT","IN"]},"VoiceCallStatus":{"type":"string","enum":["QUEUED","INITIATED","RINGING","IN_PROGRESS","COMPLETED","BUSY","NO_ANSWER","CANCELED","FAILED"]},"File":{"type":"object","properties":{"id":{"type":"string","format":"uuid"},"originalName":{"type":"string"},"size":{"type":"integer","description":"Bytes"},"contentType":{"type":"string"},"storageKey":{"type":"string"}}}},"responses":{"BadRequest":{"description":"Bad request — the request could not be understood or was missing required parameters."},"Unauthorized":{"description":"Unauthorized — the Bearer token is missing, expired, or invalid."},"Forbidden":{"description":"Forbidden — the API client role does not have permission for this resource. Check the role and security policy in Admin."},"NotFound":{"description":"Not found — the requested resource does not exist."},"TooManyRequests":{"description":"Too many requests — rate limit exceeded. Implement exponential backoff."},"InternalError":{"description":"Internal server error."}}},"paths":{"/{tenantName}/{instanceName}/unrecognized-patients/voice-calls":{"get":{"summary":"Get all unrecognzied calls","tags":["Unrecognized Calls"],"operationId":"Get_all_unrecognzied_calls","parameters":[{"$ref":"#/components/parameters/TenantName"},{"$ref":"#/components/parameters/InstanceName"},{"name":"unrecognised","in":"query","required":false,"schema":{"type":"boolean"}},{"name":"assigned","in":"query","required":false,"schema":{"type":"boolean"}},{"name":"date","in":"query","required":false,"schema":{"type":"string","format":"date-time"}}],"responses":{"200":{"description":"Paginated list of voice calls","content":{"application/json":{"schema":{"$ref":"#/components/schemas/VoiceCallPage"}}}},"400":{"$ref":"#/components/responses/BadRequest"},"401":{"$ref":"#/components/responses/Unauthorized"},"403":{"$ref":"#/components/responses/Forbidden"},"404":{"$ref":"#/components/responses/NotFound"},"429":{"$ref":"#/components/responses/TooManyRequests"},"500":{"$ref":"#/components/responses/InternalError"}},"description":"Request for information about all unrecognzied calls"}}}}
```

## Get unrecognized voice call by id

> Request for information about one specific call

```json
{"openapi":"3.0.3","info":{"title":"Welkin Health API","version":"1.0.0"},"tags":[{"name":"Unrecognized Calls","description":"Requests for information about Unrecognized calls."}],"servers":[{"url":"https://api.live.welkincloud.io","description":"Welkin Health production API"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer","description":"Bearer token obtained from `POST /{tenantName}/admin/api_clients/{clientName}`. Valid for 60 minutes."}},"parameters":{"TenantName":{"name":"tenantName","in":"path","required":true,"description":"Your organization (tenant) name, e.g. `acme-health`","schema":{"type":"string"}},"InstanceName":{"name":"instanceName","in":"path","required":true,"description":"Your environment name: `live`, `sandbox`, or a custom name","schema":{"type":"string"}}},"schemas":{"VoiceCall":{"type":"object","required":["sender"],"properties":{"id":{"type":"string","format":"uuid","readOnly":true},"createdAt":{"type":"string","format":"date-time","readOnly":true},"updatedAt":{"type":"string","format":"date-time","readOnly":true},"createdBy":{"type":"string","format":"uuid","readOnly":true},"updatedBy":{"type":"string","format":"uuid","readOnly":true},"createdByName":{"type":"string","readOnly":true},"updatedByName":{"type":"string","readOnly":true},"sendNow":{"type":"boolean"},"sentAt":{"type":"string","format":"date-time","nullable":true},"receivedAt":{"type":"string","format":"date-time","nullable":true},"deletedAt":{"type":"string","format":"date-time","nullable":true},"date":{"type":"string","format":"date-time","nullable":true},"careTeam":{"type":"string","nullable":true},"patientInfo":{"type":"string","nullable":true},"sender":{"type":"string","format":"uuid"},"senderType":{"$ref":"#/components/schemas/ActorType"},"senderName":{"type":"string","nullable":true},"from":{"type":"string","nullable":true},"receiver":{"type":"string","format":"uuid","nullable":true},"receiverType":{"$ref":"#/components/schemas/ActorType"},"receiverName":{"type":"string","nullable":true},"to":{"type":"string","nullable":true},"direction":{"$ref":"#/components/schemas/Direction"},"externalId":{"type":"string","nullable":true},"starred":{"type":"boolean"},"errorMessage":{"type":"string","nullable":true},"assignedBy":{"type":"string","format":"uuid","readOnly":true,"nullable":true},"assignedByName":{"type":"string","readOnly":true,"nullable":true},"hasHistory":{"type":"boolean","readOnly":true},"unrecognized":{"type":"boolean","readOnly":true},"childCallSid":{"type":"string","nullable":true},"parentCallStatus":{"$ref":"#/components/schemas/VoiceCallStatus"},"childCallStatus":{"$ref":"#/components/schemas/VoiceCallStatus"},"userPhone":{"type":"string","nullable":true},"parentCallDuration":{"type":"integer","nullable":true},"childCallDuration":{"type":"integer","nullable":true},"recorded":{"type":"boolean"},"recordingDuration":{"type":"integer","nullable":true},"recordingSid":{"type":"string","nullable":true},"recordingUrl":{"type":"string","nullable":true},"recordingFile":{"$ref":"#/components/schemas/File","nullable":true},"phoneId":{"type":"string","format":"uuid","nullable":true}}},"ActorType":{"type":"string","enum":["CS_TOOL_CLIENT","USER","API_CLIENT","PATIENT","CONTACT","SYSTEM","WEBHOOK","INTERNAL_SERVICE","ANONYMOUS","UNRECOGNISED"]},"Direction":{"type":"string","enum":["OUT","IN"]},"VoiceCallStatus":{"type":"string","enum":["QUEUED","INITIATED","RINGING","IN_PROGRESS","COMPLETED","BUSY","NO_ANSWER","CANCELED","FAILED"]},"File":{"type":"object","properties":{"id":{"type":"string","format":"uuid"},"originalName":{"type":"string"},"size":{"type":"integer","description":"Bytes"},"contentType":{"type":"string"},"storageKey":{"type":"string"}}}},"responses":{"BadRequest":{"description":"Bad request — the request could not be understood or was missing required parameters."},"Unauthorized":{"description":"Unauthorized — the Bearer token is missing, expired, or invalid."},"Forbidden":{"description":"Forbidden — the API client role does not have permission for this resource. Check the role and security policy in Admin."},"NotFound":{"description":"Not found — the requested resource does not exist."},"TooManyRequests":{"description":"Too many requests — rate limit exceeded. Implement exponential backoff."},"InternalError":{"description":"Internal server error."}}},"paths":{"/{tenantName}/{instanceName}/unrecognized-patients/voice-calls/{voiceCallId}":{"get":{"summary":"Get unrecognized voice call by id","tags":["Unrecognized Calls"],"operationId":"Get_unrecognized_voice_call_by_id","parameters":[{"$ref":"#/components/parameters/TenantName"},{"$ref":"#/components/parameters/InstanceName"},{"name":"voiceCallId","in":"path","required":true,"description":"`voiceCallId` path parameter","schema":{"type":"string","format":"uuid"}}],"responses":{"200":{"description":"Voice call record","content":{"application/json":{"schema":{"$ref":"#/components/schemas/VoiceCall"}}}},"400":{"$ref":"#/components/responses/BadRequest"},"401":{"$ref":"#/components/responses/Unauthorized"},"403":{"$ref":"#/components/responses/Forbidden"},"404":{"$ref":"#/components/responses/NotFound"},"429":{"$ref":"#/components/responses/TooManyRequests"},"500":{"$ref":"#/components/responses/InternalError"}},"description":"Request for information about one specific call"}}}}
```

## Get recordings

> Request to get a call recording file.\
> \
> voiceCallId - recording ID\
> \
> fileId - file id to be taken from the recordingFile block

```json
{"openapi":"3.0.3","info":{"title":"Welkin Health API","version":"1.0.0"},"tags":[{"name":"Unrecognized Calls","description":"Requests for information about Unrecognized calls."}],"servers":[{"url":"https://api.live.welkincloud.io","description":"Welkin Health production API"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer","description":"Bearer token obtained from `POST /{tenantName}/admin/api_clients/{clientName}`. Valid for 60 minutes."}},"parameters":{"TenantName":{"name":"tenantName","in":"path","required":true,"description":"Your organization (tenant) name, e.g. `acme-health`","schema":{"type":"string"}},"InstanceName":{"name":"instanceName","in":"path","required":true,"description":"Your environment name: `live`, `sandbox`, or a custom name","schema":{"type":"string"}},"FileId":{"name":"fileId","in":"path","required":true,"description":"UUID of the uploaded file","schema":{"type":"string","format":"uuid"}}},"responses":{"BadRequest":{"description":"Bad request — the request could not be understood or was missing required parameters."},"Unauthorized":{"description":"Unauthorized — the Bearer token is missing, expired, or invalid."},"Forbidden":{"description":"Forbidden — the API client role does not have permission for this resource. Check the role and security policy in Admin."},"NotFound":{"description":"Not found — the requested resource does not exist."},"TooManyRequests":{"description":"Too many requests — rate limit exceeded. Implement exponential backoff."},"InternalError":{"description":"Internal server error."}}},"paths":{"/{tenantName}/{instanceName}/unrecognized-patients/voice-calls/{voiceCallId}/recordings/{fileId}":{"get":{"summary":"Get recordings","tags":["Unrecognized Calls"],"operationId":"Get_recordings","parameters":[{"$ref":"#/components/parameters/TenantName"},{"$ref":"#/components/parameters/InstanceName"},{"name":"voiceCallId","in":"path","required":true,"description":"`voiceCallId` path parameter","schema":{"type":"string","format":"uuid"}},{"$ref":"#/components/parameters/FileId"}],"responses":{"200":{"description":"Binary recording audio file."},"400":{"$ref":"#/components/responses/BadRequest"},"401":{"$ref":"#/components/responses/Unauthorized"},"403":{"$ref":"#/components/responses/Forbidden"},"404":{"$ref":"#/components/responses/NotFound"},"429":{"$ref":"#/components/responses/TooManyRequests"},"500":{"$ref":"#/components/responses/InternalError"}},"description":"Request to get a call recording file.\n\nvoiceCallId - recording ID\n\nfileId - file id to be taken from the recordingFile block"}}}}
```


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