Seats and Licenses
Overview
The Seats and Licenses page in the Admin Portal shows your organization's current license configuration, seat usage, and the integrations enabled for your environment.
Accessing Seats and Licenses
Log in to the Admin Portal
Navigate to Seats and Licenses in the left sidebar
Seats
The Seats section shows:
Total seats purchased
Users assigned — the number of care team user accounts currently consuming a seat
API Clients assigned — the number of API client accounts consuming a seat
Dashboards and Widgets
The page also displays the limits for the New Homepage feature:
Dashboards allowed — the maximum number of Dashboards your license permits
Widgets allowed — the maximum number of Widgets your license permits
To increase these limits, contact your CSM about the Homepage Plus add-on. See New Homepage for details.
Integrations
The Integrations card lists every integration available in Welkin and shows whether each one is enabled (✓) or not enabled (–) for your environment. Integrations are grouped by category:
Welkin AI
AI Assistant and AI Data View features
eRx
Electronic prescribing
Labs
Lab order and result integrations
Docusign
Electronic signature via DocuSign
Candid
Medical billing via Candid Health
Acuity
Scheduling via Acuity Scheduling
Stripe
Payment processing via Stripe
Fax
Fax sending and receiving via Notifyre
Medispan
Medication database via Medispan
Calendar Sync — One-way
One-way sync with Google Calendar or Outlook
Calendar Sync — Two-way
Two-way sync with Google Calendar or Outlook
Comm Center — Email
Outbound and inbound email
Comm Center — Secure Email
HIPAA-compliant secure email (Paubox/HIN)
Comm Center — SMS
Two-way SMS via Twilio
Comm Center — WhatsApp
WhatsApp messaging
Comm Center — Chat
In-app patient chat
Comm Center — Voice Call
Inbound and outbound voice calls
Comm Center — HIN
HIN secure email
To enable or disable an integration, contact your Welkin Customer Success Manager.
Related Topics
New Homepage — Dashboards and Widgets overview
Provisioning API Client — managing API clients
How to Turn On Communication Methods — enabling communication channels
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