Reset User Passwords

Users who forget their passwords can request to reset their password using the "Forgot Password?" link on the login screen.

If a user cannot access that function or you need to reset a password directly, you can do so in the Admin portal as follows:

• Log into Admin

• Click on 'Users' in the left vertical menu

• Click on the username of the user whose password needs to be reset

• Click on 'Reset Password'

• The user will receive an email link which will allow them to create a new password

Note: The reset password link expires after 24 hours. If the user does not reset their password within 24 hours, you will need to resend the reset link.