For the complete documentation index, see llms.txt. This page is also available as Markdown.

Postponed Tasks

The Postponed Tasks screen shows the status of automation actions that include a time delay. When an automation is triggered but includes a wait step — for example, "send a reminder 48 hours after enrollment" — the pending action is held here until the delay period elapses.


What Postponed Tasks shows

Each entry includes:

  • Automation name — which automation rule the delayed action belongs to

  • Environment — which environment it's running in

  • Status — the current state of the pending action

  • Patient — the patient the automation is running for

  • Scheduled execution time — when the delayed action is set to fire


Statuses

Status
Description

Pending

The delay period has not yet elapsed; the action is waiting to fire

Executed

The delayed action fired successfully

Cancelled

The action was cancelled before it fired (e.g., the patient changed phase, or the trigger condition was no longer met)

Failed

The action attempted to fire but encountered an error


Filtering

You can filter the Postponed Tasks list by:

  • Environment

  • Status


Common use cases

  • Verifying that a scheduled reminder will fire at the right time

  • Confirming that a delayed follow-up task was queued for the correct patient

  • Checking whether a cancelled phase transition also cancelled its associated delayed actions

  • Investigating why an expected automation action never fired (check for Cancelled or Failed entries)


Cancelling a postponed action

If an automation is no longer needed before its delay period expires, it can be cancelled from this screen. This is useful when a patient's situation changes and a scheduled action is no longer appropriate.


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