The Postponed Tasks screen shows the status of automation actions that include a time delay. When an automation is triggered but includes a wait step — for example, "send a reminder 48 hours after enrollment" — the pending action is held here until the delay period elapses.
Each entry includes:
Automation name — which automation rule the delayed action belongs to
Environment — which environment it's running in
Status — the current state of the pending action
Patient — the patient the automation is running for
Scheduled execution time — when the delayed action is set to fire
Pending
The delay period has not yet elapsed; the action is waiting to fire
Executed
The delayed action fired successfully
Cancelled
The action was cancelled before it fired (e.g., the patient changed phase, or the trigger condition was no longer met)
Failed
The action attempted to fire but encountered an error
You can filter the Postponed Tasks list by:
Environment
Status
Verifying that a scheduled reminder will fire at the right time
Confirming that a delayed follow-up task was queued for the correct patient
Checking whether a cancelled phase transition also cancelled its associated delayed actions
Investigating why an expected automation action never fired (check for Cancelled or Failed entries)
If an automation is no longer needed before its delay period expires, it can be cancelled from this screen. This is useful when a patient's situation changes and a scheduled action is no longer appropriate.
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