Webhook Events
Every event that can trigger an automation or webhook, and the payload Welkin sends when one fires.
Welkin can call your endpoint when something happens in the platform. There are 212 events across 58 objects.
How webhooks are triggered
Welkin webhooks do not have their own event subscription. A webhook is an action inside an automation, and the automation's trigger decides when it fires.
To receive an event:
Register the webhook endpoint in Admin → Webhooks
In Designer, create an automation with an Event trigger
Choose the object (
eventEntity) and optionally a specific event (eventSubtype)Add the webhook as the automation's action
Selecting only an object delivers every event for it. Narrow it with a subtype.
Payload
Every event sends the same flat JSON envelope — there is no per-event payload schema. Identify the event from the eventEntity and eventSubtype fields.
instanceName
string
The environment the event occurred in, e.g. live or sandbox.
tenantName
string
Your organization (tenant) identifier.
sourceName
string
Machine-readable name of the record that triggered the event, e.g. a CDT name.
sourceId
uuid
Identifier of the record that triggered the event.
patientId
uuid
The patient the event relates to. Omitted for events with no patient context.
eventEntity
string
The object the event relates to, e.g. PATIENT. See the catalogue below.
eventSubtype
string
The specific event, e.g. PATIENT_CREATED. See the catalogue below.
url
string
API URL for fetching the affected record. Omitted when it cannot be resolved.
Fields resolving to null are omitted, so a payload contains only what applies to that event.
Custom fields
Any custom fields configured on the webhook in Admin are merged into the same top-level object. Because they are per-webhook, they are not listed here — check your own configuration.
Example
Delivery attempts are recorded in Admin → Audit → Webhook Audit.
Event catalogue
212 events, grouped by object. Use the object as eventEntity and the event as eventSubtype.
Acuity Service
eventEntity: ACUITY_SERVICE — 3 events
ACUITY_APPOINTMENT_CREATED
Acuity Appointment Created
ACUITY_APPOINTMENT_RESCHEDULED
Acuity Appointment Rescheduled
ACUITY_APPOINTMENT_CANCELED
Acuity Appointment Canceled
Api Client
eventEntity: API_CLIENT — 3 events
API_CLIENT_ENABLED
Api Client Enabled
API_CLIENT_DISABLED
Api Client Disabled
API_CLIENT_CREATED
Api Client Created
Api Client App Access
eventEntity: API_CLIENT_APP_ACCESS — 2 events
API_CLIENT_ACCESS_CREATED
Api Client Access Created
API_CLIENT_ACCESS_UPDATED
Api Client Access Updated
Api Client Permission
eventEntity: API_CLIENT_PERMISSION — 2 events
API_CLIENT_PERMISSION_UPDATED
Api Client Permission Updated
API_CLIENT_PERMISSION_CREATED
Api Client Permission Created
Api Client Territory
eventEntity: API_CLIENT_TERRITORY — 2 events
API_CLIENT_TERRITORY_UPDATED
Api Client Territory Updated
API_CLIENT_TERRITORY_CREATED
Api Client Territory Created
Assessment
eventEntity: ASSESSMENT — 6 events
ASSESSMENT_CREATED
Assessment Created
ASSESSMENT_IN_PROGRESS
Assessment In Progress
ASSESSMENT_SUBMITTED
Assessment Submitted
ASSESSMENT_PARTIALLY_COMPLETED
Assessment Partially Completed
ASSESSMENT_COMPLETED
Assessment Completed
ASSESSMENT_EXPIRED
Assessment Expired
Assessment Migration
eventEntity: ASSESSMENT_MIGRATION — 1 event
DATA_MIGRATION_ASSESSMENT_UPDATED
Data Migration Assessment Updated
Automation
eventEntity: AUTOMATION — 1 event
RECURRING_AUTOMATION
Recurring Automation
Availability
eventEntity: AVAILABILITY — 3 events
AVAILABILITY_CREATED
Availability Created
AVAILABILITY_UPDATED
Availability Updated
AVAILABILITY_DELETED
Availability Deleted
Calendar
eventEntity: CALENDAR — 3 events
CALENDAR_EVENT_CREATED
Calendar Event Created
CALENDAR_EVENT_UPDATED
Calendar Event Updated
CALENDAR_EVENT_DELETED
Calendar Event Deleted
Calendar Service
eventEntity: CALENDAR_SERVICE — 1 event
EXTERNAL_CALENDAR_EVENT_UPDATED
External Calendar Event Updated
Calendar Work Hours
eventEntity: CALENDAR_WORK_HOURS — 3 events
CALENDAR_WORK_HOURS_CREATED
Calendar Work Hours Created
CALENDAR_WORK_HOURS_UPDATED
Calendar Work Hours Updated
CALENDAR_WORK_HOURS_DELETED
Calendar Work Hours Deleted
Candid Request
eventEntity: CANDID_REQUEST — 2 events
CANDID_CREATION_REQUESTED
Candid Creation Requested
CANDID_PAYMENT_RECEIVED
Candid Payment Received
Candid Response
eventEntity: CANDID_RESPONSE — 4 events
CANDID_AUDIT_LOG_CREATED
Candid Audit Log Created
CANDID_CLAIMS_CREATED
Candid Claims Created
CANDID_CLAIMS_UPDATED
Candid Claims Updated
CANDID_CLAIMS_FAILED
Candid Claims Failed
Cdt
eventEntity: CDT — 5 events
CDT_UPDATED
Cdt Updated
CDT_CREATED
Cdt Created
CDT_DELETED
Cdt Deleted
BEFORE_SPECIFIED_DATE
Before Specified Date
AFTER_SPECIFIED_DATE
After Specified Date
Chat
eventEntity: CHAT — 3 events
CHAT_UNREAD_MESSAGE
Chat Unread Message
CHAT_MESSAGE_SENT
Chat Message Sent
CHAT_MESSAGE_UPDATED
Chat Message Updated
Communication
eventEntity: COMMUNICATION — 1 event
UNSUPPORTED_WHATSAPP_MESSAGE
Unsupported Whatsapp Message
Communication Data Audit
eventEntity: COMMUNICATION_DATA_AUDIT — 1 event
INTERNAL_MESSAGE_DELETED
Internal Message Deleted
Concurrency Settings (platform configuration)
eventEntity: CONCURRENCY_SETTINGS — 1 event
CONCURRENCY_SETTINGS_UPDATED
Concurrency Settings Updated
Contact
eventEntity: CONTACT — 2 events
CONTACT_CREATED
Contact Created
CONTACT_UPDATED
Contact Updated
Document
eventEntity: DOCUMENT — 2 events
DOCUMENT_UPLOADED
Document Uploaded
DOCUMENT_SUPERVISOR_SIGNATURE_AWAITED
Document Supervisor Signature Awaited
eventEntity: EMAIL — 4 events
EMAIL_UNREAD_MESSAGE
Email Unread Message
UNRECOGNIZED_EMAIL_UNREAD_MESSAGE
Unrecognized Email Unread Message
EMAIL_SENT
Email Sent
EMAIL_UPDATED
Email Updated
Encounter
eventEntity: ENCOUNTER — 9 events
ENCOUNTER_CREATED
Encounter Created
ENCOUNTER_OPENED
Encounter Opened
ENCOUNTER_FINALIZED
Encounter Finalized
ENCOUNTER_CANCELLED
Encounter Cancelled
BEFORE_ENCOUNTER_STARTED
Before Encounter Started
AFTER_ENCOUNTER_FINISHED
After Encounter Finished
ENCOUNTER_PRE_VISIT_COST_SET
Encounter Pre Visit Cost Set
ENCOUNTER_PRE_VISIT_COST_UPDATED
Encounter Pre Visit Cost Updated
ENCOUNTER_RESCHEDULED
Encounter Rescheduled
Encounter Disposition
eventEntity: ENCOUNTER_DISPOSITION — 3 events
ENCOUNTER_DISPOSITION_CREATED
Encounter Disposition Created
ENCOUNTER_DISPOSITION_UPDATED
Encounter Disposition Updated
ENCOUNTER_DISPOSITION_FINALIZED_UPDATED
Encounter Disposition Finalized Updated
Encounter Payment Info
eventEntity: ENCOUNTER_PAYMENT_INFO — 1 event
ENCOUNTER_PAYMENT_INFO_UPDATED
Encounter Payment Info Updated
Fax
eventEntity: FAX — 12 events
FAX_CREATED
Fax Created
FAX_UPDATED
Fax Updated
FAX_SENT
Fax Sent
FAX_DELIVERED
Fax Delivered
FAX_FAILED
Fax Failed
FAX_RECEIVED
Fax Received
FAX_REVIEWED
Fax Reviewed
FAX_DELETED
Fax Deleted
FAX_FILE_ADDED
Fax File Added
FAX_FILE_DELETED
Fax File Deleted
INBOUND_FAX_ASSIGNED
Inbound Fax Assigned
OUTBOUND_FAX_ASSIGNED
Outbound Fax Assigned
Formation Version
eventEntity: FORMATION_VERSION — 1 event
FORMATION_VERSION_PUBLISHED
Formation Version Published
Goal
eventEntity: GOAL — 4 events
GOAL_CREATED
Goal Created
GOAL_UPDATED
Goal Updated
GOAL_COMPLETED
Goal Completed
GOAL_REMOVED
Goal Removed
Inbox Mention
eventEntity: INBOX_MENTION — 1 event
INBOX_MENTION_CREATED
Inbox Mention Created
Inbox Message
eventEntity: INBOX_MESSAGE — 7 events
INBOX_SMS_MESSAGE_RECEIVED
Inbox Sms Message Received
INBOX_SMS_PATIENT_CONTACT_REASSIGNED
Inbox Sms Patient Contact Reassigned
INBOX_EMAIL_MESSAGE_RECEIVED
Inbox Email Message Received
INBOX_EMAIL_PATIENT_CONTACT_REASSIGNED
Inbox Email Patient Contact Reassigned
INBOX_CHAT_MESSAGE_RECEIVED
Inbox Chat Message Received
INBOX_VOICE_CALL_MESSAGE_RECEIVED
Inbox Voice Call Message Received
INBOX_VOICE_CALL_PATIENT_CONTACT_REASSIGNED
Inbox Voice Call Patient Contact Reassigned
Inbox User Config
eventEntity: INBOX_USER_CONFIG — 1 event
INBOX_USER_NOTIFICATION_CONFIG
Inbox User Notification Config
Instance (platform configuration)
eventEntity: INSTANCE — 5 events
INSTANCE_CREATED
Instance Created
INSTANCE_UPDATED
Instance Updated
INSTANCE_DELETED
Instance Deleted
INSTANCE_ARCHIVED
Instance Archived
INSTANCE_RESTORED
Instance Restored
Invoice
eventEntity: INVOICE — 8 events
DRAFT_INVOICE_CREATED
Draft Invoice Created
DRAFT_INVOICE_UPDATED
Draft Invoice Updated
DRAFT_INVOICE_DELETED
Draft Invoice Deleted
INVOICE_SENT
Invoice Sent
INVOICE_PREAUTHORIZED
Invoice Preauthorized
INVOICE_VOIDED
Invoice Voided
INVOICE_UPDATED
Invoice Updated
INVOICE_FOR_SUBSCRIPTION_CREATED
Invoice For Subscription Created
Invoice Automation Result
eventEntity: INVOICE_AUTOMATION_RESULT — 4 events
INVOICE_CREATION_SUCCEED
Invoice Creation Succeed
INVOICE_CREATION_FAILED
Invoice Creation Failed
PREAUTHORIZATION_SUCCEED
Preauthorization Succeed
PREAUTHORIZATION_FAILED
Preauthorization Failed
Invoice Request
eventEntity: INVOICE_REQUEST — 3 events
INVOICE_CREATION_REQUESTED
Invoice Creation Requested
CAPTURE_PRE_AUTHORIZED_AMOUNT_REQUESTED
Capture Pre Authorized Amount Requested
CAPTURE_PRE_AUTHORIZED_CANCELLATION_FEE_REQUESTED
Capture Pre Authorized Cancellation Fee Requested
License (platform configuration)
eventEntity: LICENSE — 3 events
LICENSE_CREATED
License Created
LICENSE_UPDATED
License Updated
LICENSE_DELETED
License Deleted
Log Level (platform configuration)
eventEntity: LOG_LEVEL — 1 event
LOG_LEVEL_UPDATED
Log Level Updated
Patient
eventEntity: PATIENT — 5 events
PATIENT_UPDATED
Patient Updated
PATIENT_CREATED
Patient Created
PATIENT_DELETED
Patient Deleted
PATIENT_CARE_TEAM_UPDATED
Patient Care Team Updated
PATIENT_POC_UPDATED
Patient Poc Updated
Patient Program
eventEntity: PATIENT_PROGRAM — 6 events
PROGRAM_CREATED
Program Created
PROGRAM_UPDATED
Program Updated
PROGRAM_DELETED
Program Deleted
PHASE_STARTED
Phase Started
PHASE_ENDED
Phase Ended
PHASE_CHANGED
Phase Changed
Payment
eventEntity: PAYMENT — 4 events
PAYMENT_CREATED
Payment Created
PAYMENT_CREATION_FAILED
Payment Creation Failed
PAYMENT_UPDATED
Payment Updated
PAYMENT_RELEASE_REQUESTED
Payment Release Requested
Payment Audit
eventEntity: PAYMENT_AUDIT — 2 events
PAYMENT_PRE_AUTHORIZATION_CREATED
Payment Pre Authorization Created
PAYMENT_PRE_AUTHORIZATION_UPDATED
Payment Pre Authorization Updated
Payment Request
eventEntity: PAYMENT_REQUEST — 2 events
PAYMENT_CREATION_REQUESTED
Payment Creation Requested
ENCOUNTER_PRE_AUTHORIZATION_INITIATED
Encounter Pre Authorization Initiated
Pdt
eventEntity: PDT — 3 events
PDT_UPDATED
Pdt Updated
PDT_CREATED
Pdt Created
PDT_DELETED
Pdt Deleted
Phone Tree
eventEntity: PHONE_TREE — 4 events
PHONE_TREE_EXECUTED
Phone Tree Executed
PHONE_TREE_NODE_EXECUTED
Phone Tree Node Executed
PHONE_TREE_NODE_PART_EXECUTED
Phone Tree Node Part Executed
PHONE_TREE_WEBHOOK_EXECUTED
Phone Tree Webhook Executed
Security Config (platform configuration)
eventEntity: SECURITY_CONFIG — 8 events
SECURITY_CONFIG_SSO_CREATED
Security Config Sso Created
SECURITY_CONFIG_SSO_UPDATED
Security Config Sso Updated
SECURITY_CONFIG_SSO_DELETED
Security Config Sso Deleted
SECURITY_CONFIG_PASSWORD_POLICY_UPDATED
Security Config Password Policy Updated
SECURITY_CONFIG_MFA_CREATED
Security Config Mfa Created
SECURITY_CONFIG_MFA_UPDATED
Security Config Mfa Updated
SECURITY_CONFIG_MFA_DELETED
Security Config Mfa Deleted
SESSION_CONFIG_UPDATED
Session Config Updated
Shared Mailbox
eventEntity: SHARED_MAILBOX — 2 events
SHARED_MAILBOX_CREATED
Shared Mailbox Created
SHARED_MAILBOX_UPDATED
Shared Mailbox Updated
Sms
eventEntity: SMS — 4 events
SMS_UNREAD_MESSAGE
Sms Unread Message
UNRECOGNIZED_SMS_UNREAD_MESSAGE
Unrecognized Sms Unread Message
SMS_SENT
Sms Sent
SMS_UPDATED
Sms Updated
Subscription
eventEntity: SUBSCRIPTION — 6 events
SUBSCRIPTION_INVOICE_CREATION_REQUESTED
Subscription Invoice Creation Requested
SUBSCRIPTION_INVOICE_CREATED
Subscription Invoice Created
SUBSCRIPTION_CREATED
Subscription Created
SUBSCRIPTION_UPDATED
Subscription Updated
SUBSCRIPTION_CANCELLED
Subscription Cancelled
SUBSCRIPTION_SUSPENDED
Subscription Suspended
Task
eventEntity: TASK — 9 events
TASK_CREATED
Task Created
TASK_UPDATED
Task Updated
TASK_DELETED
Task Deleted
TASK_WATCHER_ADDED
Task Watcher Added
TASK_WATCHER_REMOVED
Task Watcher Removed
TASK_COMMENT_ADDED
Task Comment Added
TASK_COMMENT_REMOVED
Task Comment Removed
TASK_COMPLETED
Task Completed
TASK_CANCELED
Task Canceled
Tenant (platform configuration)
eventEntity: TENANT — 2 events
TENANT_DELETED
Tenant Deleted
TENANT_CREATED
Tenant Created
Tenant License (platform configuration)
eventEntity: TENANT_LICENSE — 3 events
TENANT_LICENSE_CREATED
Tenant License Created
TENANT_LICENSE_UPDATED
Tenant License Updated
TENANT_LICENSE_DELETED
Tenant License Deleted
Unrecognized Communication
eventEntity: UNRECOGNIZED_COMMUNICATION — 12 events
EMAIL_REASSIGNED
Email Reassigned
EMAIL_RESTORED
Email Restored
EMAIL_DELETED
Email Deleted
EMAIL_DELETED_PERMANENTLY
Email Deleted Permanently
SMS_REASSIGNED
Sms Reassigned
SMS_RESTORED
Sms Restored
SMS_DELETED
Sms Deleted
SMS_DELETED_PERMANENTLY
Sms Deleted Permanently
VOICE_CALL_REASSIGNED
Voice Call Reassigned
VOICE_CALL_RESTORED
Voice Call Restored
VOICE_CALL_DELETED
Voice Call Deleted
VOICE_CALL_DELETED_PERMANENTLY
Voice Call Deleted Permanently
User
eventEntity: USER — 8 events
USER_INVITED
User Invited
USER_PROVISIONED_BY_API_CLIENT
User Provisioned By Api Client
USER_ENABLED
User Enabled
USER_DISABLED
User Disabled
USER_PASSWORD_RESET
User Password Reset
USER_DETAILS_UPDATED
User Details Updated
USER_EMAIL_CHANGED
User Email Changed
ROOT_USER_CHANGED
Root User Changed
User App Access
eventEntity: USER_APP_ACCESS — 2 events
USER_ACCESS_CREATED
User Access Created
USER_ACCESS_UPDATED
User Access Updated
User Permission
eventEntity: USER_PERMISSION — 2 events
USER_PERMISSION_UPDATED
User Permission Updated
USER_PERMISSION_CREATED
User Permission Created
User Territory
eventEntity: USER_TERRITORY — 2 events
USER_TERRITORY_UPDATED
User Territory Updated
USER_TERRITORY_CREATED
User Territory Created
Voice Call
eventEntity: VOICE_CALL — 6 events
VOICE_CALL_INCOMING_CALL
Voice Call Incoming Call
VOICE_CALL_STARTED
Voice Call Started
VOICE_CALL_UPDATED
Voice Call Updated
VOICE_CALL_MISSED_CALL
Voice Call Missed Call
VOICE_CALL_MISSED_BY_RECEIVED_CALL
Voice Call Missed By Received Call
UNRECOGNIZED_VOICE_CALL_MISSED_CALL
Unrecognized Voice Call Missed Call
eventEntity: WHATSAPP — 2 events
WHATSAPP_UNREAD_MESSAGE
Whatsapp Unread Message
UNRECOGNIZED_WHATSAPP_UNREAD_MESSAGE
Unrecognized Whatsapp Unread Message
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