> For the complete documentation index, see [llms.txt](https://docs.welkinhealth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.welkinhealth.com/admin/apis-and-integrations/shared-inboxes.md).

# Shared Inboxes

## Overview

Shared Inboxes allow multiple care team members to send and receive email from a single, team-owned email address (for example, `care@yourorganization.com`). Administrators create and manage shared inboxes in the Admin Portal. Care team members can view and use shared inboxes in the Care Portal.

***

## Accessing Shared Inboxes

1. Log in to the **Admin Portal**
2. In the left navigation, click **Shared Inbox**
3. The Shared Inboxes list page opens

***

## Selecting an Environment

Shared inboxes are scoped per environment (instance). Use the **Environment** dropdown at the top of the list to switch between your environments.

> **Note:** The **New** button is disabled if the selected environment has no mailbox domain configured. Contact your Welkin Implementation Manager to have a domain set up before creating inboxes.

***

## Creating a Shared Inbox

1. On the Shared Inboxes list page, click **New**
2. Fill in the inbox details:

| Field                     | Required | Description                                                                                                                                                                                                          |
| ------------------------- | -------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Inbox name**            | Yes      | The display name shown to care team members (e.g., "Care Team Inbox")                                                                                                                                                |
| **Email address**         | Yes      | The local part of the inbox address (the part before `@`). Only letters, numbers, and `. _ -` are allowed. The domain is set automatically from your environment configuration and cannot be changed after creation. |
| **Description**           | No       | An internal note to help your team identify the inbox's purpose                                                                                                                                                      |
| **Color**                 | No       | A color swatch used to identify the inbox visually in the Care Portal                                                                                                                                                |
| **Signature**             | No       | Text automatically appended to replies sent from this inbox                                                                                                                                                          |
| **Assign on first reply** | No       | When enabled, the conversation is automatically assigned to the first care team member who replies                                                                                                                   |

3. Click **Save**

***

## Editing a Shared Inbox

1. On the Shared Inboxes list page, click the row for the inbox you want to edit
2. Update the fields as needed
   * The **Email address** field is locked after creation and cannot be changed
3. Click **Save**

***

## Enabling or Disabling a Shared Inbox

Use the toggle in the **Enabled** column on the list page to activate or deactivate an inbox without deleting it. Disabled inboxes are not available to care team members in the Care Portal.

***

## Access by Role

| Action                             | Admin | Care Team Member |
| ---------------------------------- | ----- | ---------------- |
| View (list and get) shared inboxes | ✓     | ✓                |
| Create a shared inbox              | ✓     | –                |
| Edit a shared inbox                | ✓     | –                |
| Enable / disable a shared inbox    | ✓     | –                |

Care team members can view shared inboxes and send or receive email through them in the Care Portal. Creating, editing, and disabling shared inboxes remains restricted to administrators.

***

## Related Topics

* [Email](https://docs.welkinhealth.com/care/communication/email-functionality) – sending email from the Care Portal
* [Communication Center](https://docs.welkinhealth.com/care/communication/communication-center) – overview of all communication channels


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