Fax

Welkin Health uses Notifyre as the fax vendor. The Fax connection is configured in the Admin portal → Integrations → Fax.

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Prerequisites

Before configuring Fax, make sure your organization's Fax feature is enabled. Contact your Welkin Implementation Manager or CSM to activate Fax for your environment.

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Admin Configuration

You will need three credentials from Notifyre: an API Token, a Signing Secret, and one or more System Fax Numbers.

API Token

1. In Notifyre, go to the Developer section in the left-hand menu
2. Click the API Tokens tab → + New
3. Enter a name and role; if necessary, specify an expiration date → Save
4. Copy the API token and paste it into the Admin Portal

Important: The API token will only appear once. After you save it, it will be displayed as asterisks in the list and cannot be copied again.

Signing Secret

1. In the same Developer section, go to the Webhooks tab → + New
2. Enter the webhook URL in the following format:

   https://{apiUrl}/{tenantName}/{instanceName}/faxes/webhooks

   For example: https://api.live.welkincloud.io/welkonnect/liza/faxes/webhooks
3. Select the events: Fax sent, Fax received
4. Click Save — the webhook will appear in the table
5. In the Signing Secret column, click Reveal, then copy the value and paste it into the Admin Portal

System Fax Numbers

1. In Notifyre, go to Settings in the left-hand menu → Fax Numbers tab
2. Click + Add New to create a new number (you can also import an existing number)
3. Select the country and region → Search → select one of the available numbers
4. Add the number in the Admin Portal

You can add multiple fax numbers. When sending a fax from the Care Portal, users will be able to choose which number to use as the sender.